Contracts and terms
We sign a contract with each client, covering all details related to guarantees, terms of service, and charges.
Our guarantees
Work conditions
Nicole
rhfactory Manager
Responsibility
We approach every stage of your order with great responsibility and take full accountability for the services we provide.
However, we are not responsible for errors or issues caused by third parties that are beyond our control.
We take financial responsibility for the following cases:
- Inconsistency between the delivered goods and the ordered items
- External defects or breakages
- Damage to goods during container loading
- Shortage of goods
- Delays caused by our actions
At the same time, we are not responsible for customs agent performance in your country, delays or fines caused by your broker, or damage during unloading at the final destination.
Liability exclusions
Please note that our responsibility does not cover the following situations:
- Customs agent performance in your country
- Delays and fines caused by your broker
- Damage during unloading at the final destination
Return and replacement
If a product defect is determined to be our fault — whether overlooked during quality inspection or caused during container loading — we take full financial responsibility.
In such cases, the client is offered two options: we will send a replacement of the selected product free of charge or compensate 100% of the item’s cost.
Privacy policy
We value your privacy and do not share your data without your consent.
We would also greatly appreciate it if you shared your experience on our YouTube channel.
FAQ
Where can I have a look at clients’ projects?
Clients' projects can be found on Instagram, our YouTube channel, and also on the company's website. And don’t worry about privacy - we never post any pictures without the client’s consent.
What if I receive defective items?
If you receive an item with a defect that our QC officers didn't notice during quality control or container loading, we'll either send you a replacement for free or refund your money.
Where is your company registered?
Our company is officially registered in both Hong Kong and mainland China.
What type of contract do I sign?
We offer several types of contracts depending on our client's goals. In general, these contracts include agency contracts, supply contracts, sales contracts, and more. For detailed information about these contracts, please don't hesitate to contact us, and we'll provide you with the specific details you're looking for.